About
LENNAR's primary business is NOT building new homes guided by core principles of "quality, value and integrity" as their website specifies. In reality, LENNAR builds and sells defective new homes with no regard to quality, value or integrity, scamming unsuspecting homebuyers who relied on this false pretense.
Further debunking LENNAR's phony quality, value and integrity marketing facade is an overwhelming number of customer complaints on sites like Facebook, the Better Business Bureau, Reddit and community Discord channels where thousands of LENNAR homebuyers across the country describe the same nightmare experience. With so many credible complaints regarding the same set of issues (i.e. water leaks, mold, unresponsive warranty requests, etc.), the truth becomes clear: LENNAR allows these deficiencies to persist so the company can rake-in hundreds of millions of dollars in additional profit at the expense of its customers.
Moreover, once you've had the unfortunate experience of dealing with LENNAR's ridiculous customer service team after close of escrow, it won't take long to realize you've been had as company representatives intentionally complicate and delay repair requests until the 1-year home warranty expires, frustrating and exhausting homeowners in the process. In fact, the level of service extended to the homebuyer after close of escrow is so egregious and so well-orchestrated that LENNAR's unethical conduct could be compared to an organized crime ring, where agents and employees of the company willfully and/or negligently act in concert with one another to inflict emotional, physical, and an economic hardship on its customers purely for financial gain.
Therefore, there is little doubt that LENNAR's advertised commitment to "quality, value and integrity" is a SHAM. The real undisclosed commitment is SCAMMING the public out of hundreds of millions of dollars in defective new home sales with no intent to deliver homes free and clear from defects or fully remedy defects once they are discovered, enriching shareholders and corporate executives at the expense of its customer.
As a result, new homeowners (often young families or first-time homebuyers who lack the financial resources to address these issues) are stuck with a mortgage payment on a brand new house that requires tens of thousands, if not hundreds of thousands of dollars in repairs. LENNAR's conscious decision to continue operating their business in this fashion is not only unethical and immoral but a FRAUD.
LENNAR Business Model:
(in 6 simple steps)
Step 1.) While masquerading as a legitimate homebuilding enterprise and while exploiting ignorant and/or complicit building code enforcement agencies, LENNAR knowingly, willingly and deliberately builds new homes using cheap products and materials and assembles homes using unsupervised, unqualified and/or unlicensed workers and construction managers resulting in tens of thousands of homes throughout the country built with various building code violations and construction defects.
Step 2.) Sell these defective new homes to the unsuspecting public for hundreds of thousands of dollars each while falsely claiming that the company builds homes "guided by core principles of quality, value and integrity".
Step 3.) After close of escrow when customers complain about legitimate building code violations and construction defects LENNAR:
A.) Denies the problem exists.
B.) Lies about how to fix it.
C.) Complicates and/or delays repair work.
D.) Ignores the customer altogether and closes-out unresolved repair tickets, or
E.) Some combination of the above.
Step 4.) Knowing that their customers have little to no recourse in the matter, LENNAR avoids accountability by hiding behind the law at the expense of their customer, forcing customers to do one or more of the following:
A.) Fight a costly and time-consuming legal battle with less-than whole results.
B.) Chase down complicit or clueless government agencies for help to no avail.
C.) Sell their home for a loss.
D.) Be miserable in their defective new home, or
E.) Some combination of the above.
Step 5.) Senior executives and management laugh all the way to the bank.
Step 6.) Repeat Steps 1-5.